$4.95 Flat Rate Shipping*


Frequently Asked Questions
 

General Questions

How do I place an order?
What are my payment options?
Is it safe to use my credit card?
I can't find a certain size/color for the item I want, how can I place an order?
Do I have to pay a sales tax?
Where is your store located and what are your hours?
How do I return/exchange an item?
Can you mail me a catalog?
What is the difference between a Gift Card and an Online E-Certificate?
How can I get a promotional code?
Who can I talk to if I have more questions?
Can I use a discount code and my Bears Mastercard discount for the same order?

Your Order

Where is my order?
How do I cancel/change my order?
There was a problem with my order, who should I contact?
I received and email saying my order is pending, what do I do next?

Shipping

If I place an order, how soon will it be received?
When will my order ship?
How do I track my Shipment:
How much does shipping cost?
Can I get my order shipped to multiple addresses?
Do you ship to P.O. Boxes?
Do you ship to Canada?
Do you ship to other countries outside of Canada?
Do you ship to an APO/FPO address?
Shipping Policies and Restrictions:
When will I receive my dropship items?
When will I recieve my customized/personalized item?
I ordered a pre-sale item, when will it ship?
What shipping option is only $4.95?

Returns/Exchanges

How do I make a return?
What items are the exception to the return policy?
How can I return a Training Camp purchase through the mail?

International Shipping

How can I ship Internationally?

Miscellaneous

If I buy an item, and it goes on sale sometime after I purchase it, can I get a discount?
Can I get a donation for my organization?
What is the best way to maintain my jersey?
I would like Matt Forte at my kid's party, who should I contact?
If my last name is Urlacher, can I get a discount?
How do I get in touch with Halas Hall/the Bears Front Office?

General Questions

Q: How do I place an order?
A: We offer 2 ways to place an order with the Chicago Bears Pro:

  • Internet - This is the quickest and most efficient way to place an order. The security of your personal information is our highest priority. We use the most current technology to ensure your personal information is safe and secure. Please feel free to review our Privacy Policy for more details.
  • Phone Order - While it is highly encouraged to place all orders over the internet, you are more then welcome to contact us, at 866.805.8555 to place an order. A professionally trained Customer Service Representative will be more then willing to assist you. Be sure to have your list of items (including size & colors), your billing information, your shipping information, and your credit card ready before you place the call.

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Q: What are my payment options?
A: We accept Visa, MasterCard, American Express, Discover and PayPal. A credit verification and authorization of the payment amount will be done during checkout. Your card will be charged at time of shipment.



PLEASE NOTE:
We no longer accept personal checks or money orders.

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Q: Is it safe to use my credit card?
A: Shopping at the Chicago Bears Online Pro Shop is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it can’t be read as the information travels over the internet.  Please feel free to review our Privacy Policy for more details.

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Q: I can't find a certain size/color for the item I want, how can I place an order?
A: If an item or size is out of stock or discontinued, the product page that displays the product image will not display that particular size and the Add To Cart button will not be displayed. If an item is backordered, there will be a section on the item detail page where you can submit your email to be notified once it become available. All other items should be considered in stock.

PLEASE NOTE: Orders can only be placed for in-stock items unless specified.

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Q: Do I have to pay a sales tax?
A: Sales Tax is only charge for orders shipped in the state of Illinois. The current tax rate (10.25%) is calculated automatically on your order form at check out.

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Q: Where is your store located and what are your hours?
A: Chicago Bears Pro Shop is your one stop shop for everything Bears! Located on the North-Side of beautiful Soldier Field (across from the Field Museum, our store hours are:

10am – 5pm CST Monday – Saturday
10am – 4pm Sundays

For questions about item availablity or parking, please contact the store at 312.235.7205.

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Q: How do I return/exchange an item?
A: We take great pride in striving to offer you the best shopping experience available today. If, for any reason, you are not completely happy with the item(s) you have purchased, you can return the item(s) within 30 days of delivery for full refund of the purchase price, minus shipping and handling charges. The products must be returned with the original sales receipt, must have original tags still attached, and must be in new and re-sellable condition. Returned items cannot be laundered, worn, broken, damaged or used in any way. Items must also be free of pet hair and any type of odor including smoke, cologne, or perfume to be eligible for a return or exchange. Some exceptions may apply. For more information please review our return section.

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Q: Can you mail me a catalog?
A: Our complete selection of merchandise is available to view 24 hours a day, 7 days a week on store.chicagobears.com.

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Q: What is the difference between a Gift Card and an Online E-Certificate?
A: Online E-Certificates are the form of gift card used by the Bears Pro Shop and are only redeemable at store.chicagobears.com

Online E-Certificate - Online E-Certificates are available in amounts of $10, $25, $50, $100, and $250. They are shipped via email to any individual with a valid email address. The recipient will receive an email with their Gift Certificate Code and your personal message shortly after your order is placed. Online Gift Certificates are redeemable ONLY at store.chicagobears.com. If your Online Gift Certificate total does not cover the entire amount of your order, you will need to pay the remainder amount with a valid credit card. For balance inquiry, call 1-866-805-8555.

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Q: How can I get a promotional code?
A: Promotion codes are only available to subscribers and members. They are entered on your shopping cart page before checkout. If your discount qualifies, it will be displayed in the payment summary.

PLEASE NOTE:Only one promotion code per order will be accepted.

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Q: Who can I talk to if I have more questions?
A: We take great pride in providing our customers with excellent customer service. Should you have any questions or issues that have not been addressed in this section, we invite you to take advantage of one of the several avenues we provide to get you the service you need. Our highly trained, courteous support staff is waiting to assist you.

  • Telephone Support:
    Contact us at:(866) 805-8555 (US Only)
    (312) 235-7088 (International)
    Customer Service Hours
    10:00AM - 5:00PM CST Monday – Friday
     
  • Email Support:
    Please send all questions, issues, and concerns to:support@store.chicagobears.com

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Q: Can I use a discount code and my Bears Mastercard discount for the same order?
A: 15% discount is only valid online at store.ChicagoBears.com. Valid only for orders placed on or after 10/21/2012. Offer cannot be combined with any other offer, promotions, discounts or sale. Discount is automatically applied to order and seen at order confirmation screen. Gift Card purchases are not included. Some merchandise, including auction purchases, memorabilia, game worn, signed or high value items may be excluded from this offer.

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Your Order

Q: Where is my order?
A: A tracking number is assigned to all orders as soon as soon as the order is marked 'shipped'. This status is does not necessarily mean that your order is on its way, only that it is in process.  You can check the status of your order online 24 hours a day, 7 days a week by clicking here.

If you are having trouble locating your FedEx tracking information, you can call us between regular business hours (866.805.8555) or email us anytime (support@store.chicagobears.com) and we would be delighted to assist you. 

PLEASE NOTE: This screen does not contain real-time shipping status; this information does not link directly with FedEx so an item showing as 'open' may have actually shipped just as an item showing 'shipped' may still be in process.

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Q: How do I cancel/change my order?
A: If you need to cancel or make a change to an order, please contact us at 866.805.8555 during regular business hours. Generally orders begin processing within the first 24 hours. We are unable to cancel orders that are already in process.

When contacting us, please reference your order number, your name, and the best method to contact you for confirmation.

PLEASE NOTE:
Items CANNOT be added to existing orders. If you wish to add an item to an order, a new order must be placed.

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Q: There was a problem with my order, who should I contact?
A: We take great pride in customer satisfaction and eagerly wait to resolve any order discrepancies. Upon receiving an order from us, please check for any missing items, items damaged in transit, defective items or wrong sizes/colors. We must be notified of any order discrepancies within 10 days of the date of delivery. Any notification of a discrepancy more than 10 days from the date of delivery will not be considered.

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Q: I received and email saying my order is pending, what do I do next?
A: We strive to keep our website as current as possible. But due to our large selection of products, it is impossible to guarantee 100% availability on all merchandise that we sell. If an item you have ordered is out of stock or placed on back-order, you will be notified promptly and your order will be placed on pending for no more then 10-business days. During that time you will need to contact our Customer Service Department at 866.805.8555 or info@chicagobearsstore.com for further instructions.

PLEASE NOTE:
After 10 days with no contact, your order will be canceled.

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Shipping

Q: If I place an order, how soon will it be received?
A: As of February 18, 2010.  All products purchased online will be shipped via FEDEX. FEDEX delivers Monday through Friday. All orders placed Monday through Friday, before 8am CST, will be processed within 1-2 business days of the order being received. THIS INCLUDES ALL EXPRESS ORDERS. Orders placed after hours Friday, Saturday, and Sunday will be processed the following Monday. You will receive a tracking number automatically via e-mail when your order is processed. You can also obtain a tracking number by contacting our Customer Service Department via email at support@store.chicagobears.com or calling 1-866-805-8555. If there should be any circumstance beyond the carrier's control such as weather, natural disasters, etc. it may delay your delivery. These situations do not allow us to refund costs. 

Below are the Time-In-Transit estimate for FedEx Ground Shipments.  NOTE:  These estimates do no include processing time.

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Q: When will my order ship?
A: All orders placed Monday through Friday, before 8am CST, will be processed within 1-2 business days of the order being received. THIS INCLUDES ALL EXPRESS ORDERS. Orders placed after hours Friday, Saturday, and Sunday will be processed the following Monday. You will receive a tracking number automatically via e-mail when your order is processed.  You can also obtain a tracking number by contacting Customer Service via email at support@store.chicagobears.com or calling 1-866-805-8555. If there should be any circumstance beyond the carrier's control such as weather, natural disasters, etc. it may delay your delivery. These situations do not allow us to refund costs.

Please Note: This does not apply to drop shipped items, which ship directly from the manufacturer. For these items, please refer to the item description for expected shipping time.

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Q: How do I track my Shipment:
A: You should receive a tracking number automatically via e-mail when your order is processed. You can also obtain a tracking number by contacting our Customer Service Center via e-mail at support@store.chicagobears.com or calling 1-866-805-8555. You can view the status of your order by clicking here.

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Q: How much does shipping cost?
A: Shipping cost are calculated based on current FedEx rates. They are primarily dependent upon order size, weights of items, the ship location, and shipping method.

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Q: Can I get my order shipped to multiple addresses?
A: We are pleased to offer shipping to multiple addresses. With this feature, you can ship items in your shopping cart to more then one address in just one order. For example, if you would like to ship a gift to a friend and a family member, you will simply enter the full name of the recipient on the item details page. Once you complete your order and proceed to the shipping page, you will be prompted to the various shipping addresses.

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Q: Do you ship to P.O. Boxes?
A: The Bears Pro Shop does not ship to PO Boxes. You must list a street address for shipping.

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Q: Do you ship to Canada?
A: Yes, we do ship orders to Canada.  For Canada, shipping options are FedEx International Ground, FedEx International Economy and International Priority.  Please be aware that Canadian orders may be subject to local taxes, duties and brokerage fees. Please contact your local FedEx center or government agency to inquire about these charges. The Chicago Bears Pro Shop is not responsible for these charges and will not reimburse customers for abandoned packages.

Visit FedEx.com for Transit Time Estimates for these shipping options - http://fedex.com/ratefinder/home

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Q: Do you ship to other countries outside of Canada?
A: Yes we do ship internationally. All international orders will be shipped via FedEx International Economy or FedEx International Priority. The shipping charges vary upon size of order and location. Please be aware that International orders are subject to local taxes, duties and brokerage fees. Please contact your local FedEx center and government agency to inquire about these charges. The Chicago Bears Pro Shop is not responsible for these charges and will not reimburse customers for abandoned packages.

Visit FedEx.com for Transit Time estimates for these shipping options - http://fedex.com/ratefinder/home

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Q: Do you ship to an APO/FPO address?
A: We are happy to ship to our service men and women. When placing an order, please select Military Base as the selected shipping method and fill in the information accordingly.All APO & FPO orders must be shipped via United States Postal Service (USPS). The shipping charge is $15 for all orders. Packages cannot be tracked and the Chicago Bears Pro Shop cannot guarantee delivery of the order.

Please note: The Chicago Bears Pro Shop can only be responsible for orders reaching the military check point, once it is received at that point we have no means of insuring your order will arrive safely and on time.

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Q: Shipping Policies and Restrictions:
A: Any international duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or custom charges please contact your local post office.

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Q: When will I receive my dropship items?
A: Dropship items are items that are shipped directly from the manufacturer. These items have a special fee applied to the orders shipping charge based on weight of item and the special handling necessary to ship the item directly from the manufacturer. Shipping times vary based on the item. (Please see item descriptions for a delivery estimates.) Non-Dropship items included in an order with a Dropship item will ship via FedEx Ground by default. If you would like these items shipped using another method, you should place two separate orders, one for the Dropship item and one for the non-Dropship item.

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Q: When will I recieve my customized/personalized item?
A: All customized orders are shipped via FedEx Ground shipping only and cannot be expedited. The shipping time may vary depending on the product selected and the customization needed. The product page will better identify the expected delivery time for the customized product you have chosen.

PLEASE NOTE: Business days are Monday – Friday and exclude all US federal holidays.

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Q: I ordered a pre-sale item, when will it ship?
A: Pre-sale items are items that are not yet in stock, but available for advance purchase on our website. These items will be shipped directly to you once they become in stock.

PLEASE NOTE: Expected shipment times appearing on the Product Detail page specifying when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the location of your shipping address.

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Q: What shipping option is only $4.95?
A: FedEx SmartPost is our $4.95 flat rate shipping option. In order to use this as your shipping method, choose FedEx SmartPost as your shipping option during the checkout process. If this shipping option is not visible during the checkout process, it is because FedEx SmartPost is not available in all areas. 

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Returns/Exchanges

Q: How do I make a return?
A: We take great pride in striving to offer you the best shopping experience available today. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price (shipping cost NOT included) within 30 days of receipt of the item(s). Some exceptions may apply.

Please note our non-returnable items:
  • Undergarments (panties/boxers/swimwear)
  • Custom orders (customized jerseys, dropship items, personalized items, etc.)
  • Dropship items (unless specified)
  • DVD's may only be returned for credit if the item is unopened. Defective DVD's will only be exchanged for the exact same item.
To receive either a credit on your charge account or exchange for another item ALL returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags by the Chicago Bears Pro Shop will be returned to purchaser and no refund will be issued. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.

If you have received merchandise that was damaged during shipment, defective merchandise, or shipping error on our part (sent wrong size, color, etc.), contact our Customer Service Department to be issued a FedEx Electronic Return Label via email. The recipient prints the return label and attaches it to the package being returned and takes it to a FedEx store or give it to a FedEd driver. Once we receive the return shipment we will promptly ship out the correct items.

If you are doing an exchange the items you request MUST be equal to or lesser than the value of the returned merchandise. You may also request an online gift card for the amount of the merchandise you are returning.

When making a return, please include your original order number and, if possible, a copy of your original invoice.

If there are no instructions, we will assume you would like credit for the items. Also please include a daytime phone number where we can reach you in case there are any problems or questions.

Please send to:

Chicago Bears Pro Shop
Attn: RETAIL
1410 S Museum Campus Drive
Chicago, IL 60605

Your return/exchange will be processed within 14 business days of receipt. 

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Q: What items are the exception to the return policy?
A: Our standard return policy does not apply to all items. Exceptions to this policy appear below:
  • Undergarments (panties/boxers/swimwear).
  • Custom Orders (customized jerseys, personalized items, etc.).
  • Dropship items (unless specified)
  • DVDs
All sales are final on items listed above. If an error occurred in your order process or during shipment, please contact a customer service representative at 866.805.8555 or info@chicagobearsstore.com immediately.  DVD's can only be return for credit if the item is not open. Defective DVDs will only be exchange for the exact same item.

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Q: How can I return a Training Camp purchase through the mail?
A: In order for your purchased merchandise to be returned to the Bears Pro Shop via mail, the following criteria must be met:

a) The merchandise must be in original condition with tags attached. It must also not show physical signs of wear and/or have an irregular odor.

b) The original receipts must be included with the return. Without the proper original receipts, your refund will be denied. If you paid with cash, return the one receipt given to you at the time of purchase. If you paid by credit card, return BOTH receipts given to you at the time of purchase.

c) A note must be included with your returned package stating whether you would like a return or exchange to occur with your returned merchandise. If you paid with cash, include a shipping address where you want your returned cash to be sent. We take no responsibility for lost cash in the mail. We also offer store credit as an option of returned payment if you plan on shopping at store.chicagobears.com in the future.

Please send training camp returns/exchanges (including receipts) to:
Bears Pro Shop
ATTN: Returns; Training Camp
1410 Museum Campus Dr
Chicago, IL 60605

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International Shipping

Q: How can I ship Internationally?
A: We have partnered with MYUS.com to provide quick and affordable International shipping. Simply click on the link to set up your account with MYUS.com and experience the savings.

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Miscellaneous

Q: If I buy an item, and it goes on sale sometime after I purchase it, can I get a discount?
A: Prices of items marked on sale apply ONLY to new purchases. Items that are return for an exchange will be processed under the original price. We cannot/will not honor sales prices on previous orders.

PLEASE NOTE:
All sales are final on sale/clearance items.

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Q: Can I get a donation for my organization?
A: All donation requests must be submitted to the Chicago Bears Community Relations Department. For more information, please www.ChicagoBears.com/community/donations.asp

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Q: What is the best way to maintain my jersey?
A: To ensure the life of your Chicago Bears Jersey, please hand wash with mild/delicate soap in cold water and allow it to drip/air dry. Please be advised that the instructions on the inside label of the jersey are for the garment prior to lettering. Hand washing and drip/air dry is the only way to maintain the integrity of your jersey.

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Q: I would like Matt Forte at my kid's party, who should I contact?
A: Unfortunately we do not have access to the players or coaching staff.  Please visit www.chicagobears.com/fancenter/Contact.asp to submit request for more information.

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Q: If my last name is Urlacher, can I get a discount?
A: We can not offer discounts on orders that share surnames with players.  If you are related to a player and would like to receive a discount, please contact that player to receive instructions.

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Q: How do I get in touch with Halas Hall/the Bears Front Office?
A: Currently we do not have access to that information. Please visit www.chicagobears.com/fancenter/Contact.asp to submit request for more information.

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On Sale Now Next
 
New Spring Bears Gear
Free Piggy Bank with All Orders $100 or More.
 
 

 

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